BABC member Teague shares "Insights to Accelerate Our Return to Air Travel"
Recovering from 2020’s pandemic catastrophe is an uphill battle for the aviation and airline industries. Sure, scientific evidence is guiding health and safety improvements, and border restrictions will eventually ease, but further changes are needed to make passengers feel safe. A transactional relationship is no longer enough. Airlines must connect with their customers to truly understand their anxieties and perspectives on taking to the skies again. Teague’s Flying Aces program is gathering these ground-level insights.