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BABC Member Teagues Shares How Insights from Outside Aviation Will Shape A New Passenger Experience

For many of the world’s airlines, Covid-19 has been nothing short of a devastating blow; however, for some, it also presents a once-in-a-lifetime opportunity to level the playing field, step up to the mark and lead the industry into uncharted territory.

As the tide is turning on Covid-19 and most countries are getting a handle on the pandemic, there has been time for reflection for personal wellbeing both physically and psychologically. Many people have shifted their values towards brands that put their health and wellbeing first. They are searching for signs of reassurance, safety, and personal security within the industry.

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